Shipping Policy
Global Shipping & Delivery for Machinery Spare Parts
At beespareparts.com, We aim to support customers globally; however, due to carrier service limits, we cannot deliver to certain remote areas (e.g., Pitcairn Islands, Tristan da Cunha, Norfolk Island, British Antarctic Territory, French Southern Territories).
If we cannot fulfill the delivery to your location, we will notify you within 1 business day and issue a full refund immediately. If you are unsure about delivery availability, please contact our support team before ordering.
1. Critical Address Information
To ensure successful delivery of your machinery parts, please provide a complete physical street address.
- No P.O. Boxes / APO / FPO: Our commercial carriers (DHL, FedEx, UPS) require a physical address and often a signature for delivery. They cannot deliver to mailbox services or military addresses.
- Contact Requirement: A valid phone number is mandatory to assist with customs clearance and local delivery coordination.
2. Processing & Estimated Delivery Times
The total delivery time is: Processing Time (1-3 Business Days) + Transit Time.
| Region | Express (Small/Medium Parts) | Sea Freight (Oversized/Heavy) |
|---|---|---|
| United States | 3 - 10 Business Days | 25 - 40 Business Days |
| European Union | 5 - 12 Business Days | 30 - 45 Business Days |
| Canada / UK / AU | 5 - 15 Business Days | 30 - 50 Business Days |
| Rest of World | 7 - 20 Business Days | 35 - 60 Business Days |
*Note: For oversized items exceeding express limits, we use professional sea freight. You will be consulted regarding heavy-lift logistics if applicable.
3. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number and a direct link to monitor your shipment:
- DHL: https://www.dhl.com
- FedEx: https://www.fedex.com
- UPS: https://www.ups.com
- 4PX: https://www.4px.com
- Sea Freight: A dedicated tracking portal will be provided for large machinery shipments.
4. Customs, Duties & Taxes
While beespareparts.com covers all shipping costs, any import duties, taxes, or customs-related fees required by your local government are the responsibility of the buyer.
5. Contact Logistics Support
For any questions regarding shipping status or special delivery requests, please reach out to us:
Email: [info@beespareparts.com]
Phone: [+86 18655992737]