Frequently Asked Questions (FAQ)
1. Product Compatibility
Q: Are your parts original or aftermarket?
A: We specialize in high-quality aftermarket replacement parts. Our parts are engineered to meet OEM standards, offering a reliable and cost-effective alternative for your machinery.
Q: How do I ensure the part fits my specific machine?
A: The most reliable way is to match the Part Number. If you don't have it, please provide your Machine Model and Serial Number (VIN) to our team. We have a professional database to verify the fitment for you before shipping.
Q: Which brands do you support?
A: We provide parts compatible with world-leading brands including Caterpillar (CAT), Komatsu, Volvo, Hitachi, John Deere, Kubota, Cummins, Perkins, and many more.
2. Shipping & Delivery
Q: How long does it take to process and ship an order?
A: Most orders are processed and dispatched within 1-3 business days.
Q: What is the estimated delivery time?
A: Delivery times depend on the item size and your location. We use Express for small/medium parts and Sea Freight for oversized/heavy items
The total delivery time is: Processing Time (1-3 Business Days) + Transit Time.
| Region | Express (Small/Medium Parts) | Sea Freight (Oversized/Heavy) |
|---|---|---|
| United States | 3 - 10 Business Days | 25 - 40 Business Days |
| European Union | 5 - 12 Business Days | 30 - 45 Business Days |
| Canada / UK / AU | 5 - 15 Business Days | 30 - 50 Business Days |
| Rest of World | 7 - 20 Business Days | 35 - 60 Business Days |
*Note: For oversized items exceeding express limits, we use professional sea freight. You will be consulted regarding heavy-lift logistics if applicable.
Q: Do you offer Free Shipping?
A: Yes! We offer Free Worldwide Shipping to most countries and regions. For extremely heavy components like complete engines or hydraulic pumps, we will provide the most cost-effective shipping solution.
Q: How can I track my order?
A: Once your order is shipped, we will email you a tracking number. You can track it on our "Track Your Order" page or via 17Track.
3. Payment & Tax
Q: What payment methods do you accept?
A: Paypal
Q: Do I have to pay import duties?
A: Our prices do not include local VAT or import duties. Since customs policies vary by country, customers are responsible for any potential import taxes according to local laws.
4. Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be uninstalled, in their original packaging, and in the same condition as received. Please contact us for a Return Authorization (RMA) before sending any items back.
Q: What if I receive a damaged or incorrect part?
A: We take full responsibility for our mistakes. If you receive the wrong part or it arrives damaged, we will provide a full refund or a free replacement immediately.
Q: Do your parts come with a warranty?
A: Yes, most of our parts are covered by a 6-month warranty against manufacturing defects.